Q: Do you ship internationally?
A: Yes, we are pleased to offer international shipping. Delivery times and shipping costs vary depending on the destination. Please note that international orders may be subject to customs duties, taxes, or fees imposed by the destination country, which are the responsibility of the customer.
Q: How can I track my order?
A: Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor your package's journey through the carrier's tracking system.
Q: Can I change or cancel my order after it's been placed?
A: We strive to process and ship orders promptly. If you need to make changes or cancel your order, please contact us as soon as possible at support@heartofthecalled.com. While we cannot guarantee changes once an order is in processing, we will do our best to accommodate your request.
Q: What should I do if my order is missing an item or arrives damaged?
A: We take great care in fulfilling orders, but if you find an item missing or damaged, please reach out to us immediately at support@heartofthecalled.com. Provide your order number and details of the issue, and we will work with you to resolve the matter promptly.
Q: How do I know my purchase supports missions?
A: Every product page includes information about how profits from your purchase are used to fund missions initiatives. We are committed to transparency and provide regular updates to show the impact of your support.
Q: Can I return or exchange an item?
A: Due to the nature of our products and our commitment to supporting missions, all sales are final. However, if you receive a defective or damaged item, please contact us within 14 days of receiving your order at support@heartofthecalled.com, and we will assist you in resolving the issue.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer payment options through PayPal and other secure payment gateways.
Q: How do I contact customer support?
A: For any inquiries or assistance, please email us at support@heartofthecalled.com. Our team is dedicated to providing timely and helpful responses to all customer inquiries.